Privacy policy
When you shop with C’est Noir Limited, there are different ways we gather information about you:
- When you register with us, we request details such as your name, e-mail address, delivery address, contact info and, when placing an order, your credit card details. We keep a record of this information as this is necessary for us to recognise you as a registered customer.
- We keep a record of your purchases with us so that we can deal with any questions or quries that may arise from your purchase. We can also keep in touch with you by advising you of any promotions, if you have requested us to do so.
- We also keep a record of any e-mail correspondence you send us. This helps us keep track of any concerns or problems you may have had.
Personal data
All the information we collect via our website or through correspondence is used to operate and improve the service we offer you. We are committed to using your personal information only for:
- Dealing with orders and accounts for the supply of our goods and services.
- Providing you with information about the products and services we offer.
- Planning and managing C’est Noir business activities, including the analysing of our customers' shopping habits and preferences.
- Advising you of offers from other associated companies, but only with your express permission.
Sharing of Data
- On occasions with agents (including fraud prevention and detection agencies, credit reference agencies, credit card clearing agencies etc.) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.
- In the event that our business assets are sold to or purchased by another company. (All our data records form part of our business).
- On rare occasions we make names and addresses available to companies whose products we think may be of interest you, unless of course, you have told us not to. If you do not wish to receive such offers please click here and amend your details manage your account section of our site.
Further information
If you have questions about your personal data or our privacy policy, please click here to use our contact form or write to us at:
The Data Protection Officer
C’est Noir Ltd
Durkan House (5th Floor)
155 East Barnet Road
New Barnet
Hertfordshire
EN4 8QZ
Website security
All transactions on the C'est Noir website take place in a safe environment using the latest technology to protect our customers.
Your credit card information is encrypted to ensure your transactions with us are private and protected as they travel over the Internet.
Your payment details are held in an encrypted format until we process your order.
All orders are processed on computers that are not connected to the Internet.
This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
The encryption technique we use is the highest standard available for e-commerce and certified by VeriSign, the world's most respected certification body for Internet firms.
If you have any questions regarding our credit card security policies, please call customer care on 0845 652 4211 (local call rate).
If you are still concerned about the safety of shopping online, but would like to purchase please call our Customer Service team on 0845 652 4211 (local call rate) to place your order.
Cookies - explained
Cookies are small text files that web sites can send to your computer. A cookie can be thought of as an internet user's identification card, which tells a web site when the user has returned. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's e-mail address etc. They only contain and transfer to the web site as much information as the users themselves have disclosed to that web site.
Cookies make the interaction between users and web sites faster and easier. Without cookies, it would be very difficult for a web site to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit.
The C'est Noir website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly.
The European Union Directive on Privacy and Electronic Communications (the "Directive"), which came into force on 31st July 2002, recognises that cookies are a "legitimate and useful tool" for many activities, including verifying the identity of web site users. The Directive makes it compulsory for web sites to inform users if cookies are being used (which is exactly what we are doing here!), and to provide some information on how cookies are used. You can find more information on this subject at www.aboutcookies.org
The Directive places an obligation on web sites to make users aware that they can set their computers to reject cookies. You will find the instructions on how to do this at www.aboutcookies.org However, you should be aware that the C'est Noir website (as with most shopping web sites) will not work without cookies.
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